• Your order will be shipped within 5-7 working days after payment. All packages are sent via international registered airmail from Kyiv (Ukraine). It includes a tracking number ( it will be sent to the e-mail notification).

• If you are not at home at the time of delivery of the order, the postman will leave a notice. If you have not received a notification, you can pick up the order yourself from the post office by tracking number. If you cannot find the tracking number for your order, please contact us.

• We send items to the address provided in Etsy. Please make sure your Etsy address is correct when you checkout!

It is possible to place a custom order, but the average processing time of such an order is about 10 working days.

You can order gift packing. Just contact me before ordering or write your wish in the comments to the order.

Please note, shipping time may vary depending on your location and customs processing, so I can’t guarantee that items will be received by a certain date - it's out of our control. The transit time will also be affected by any busy season (e.g. Christmas) or your local holidays.
CHRISTMAS SHIPPING MAY INCREASE BY TWO WEEKS.

If your order didn't arrive within 45 days, contact me and I will log an investigation through Ukrainian Post. Once this is completed, they will contact your country Post and will both conduct an investigation in an attempt to locate your package. If the package is officially recognized lost, 100% refund is guaranteed.

If the parcel was not claimed and returned to us back, we refund the cost of the product upon request minus actual shipping (tax, etc.) fees paid by the seller. Or parcel may be resent to the buyer at the buyer's expense.

All slippers make to order. Wet felting is a lengthy process and the manufacture of slippers is needed from 5 to 7 days. Please wait for a little, that we can complete the order.